On Tue, Sep 15, 2009 at 5:30 PM,
<otrs-request@otrs.org> wrote:
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Today's Topics:
1. Re: fetchmail job error (Rory)
2. Re: Problem generating Notifications for Escalations
(Kaul, Sunjay)
3. use "X-Envelope-To" header insted of "to" header (Rupp Timo)
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Message: 1
Date: Tue, 15 Sep 2009 10:45:13 +0100
From: Rory <rclerkin@gmail.com>
Subject: Re: [otrs] fetchmail job error
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<78a1e3790909150245h66184610v6a7ffe9f86d6652f@mail.gmail.com>
Content-Type: text/plain; charset=windows-1252
It sounds like the process hung when it was running.
Check your running processes and see if it is there and how long it
has been running.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
www.365challenge.ie
2009/9/15 hpsbigcat <hpsbigcat@gmail.com>:
> Hi All,
>
> ?? I?m using OTRS 2.4.4 on Centos5.2.? I'v setup PostMasterMailbox.pl to
> fetch mail every 1 minute and works fine before today.? But now, the system
> did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to force
> recive them.? And I found some logs as :
> ? [Notice][Kernel::System::PID::PIDCreate] Can't create PID
> PostMasterMailbox, because it's already running (sample.company.com/21426)!
>
> ? Have someone to help me
> --
> Hpstiger
>
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------------------------------
Message: 2
Date: Tue, 15 Sep 2009 15:41:18 +0530
From: "Kaul, Sunjay" <sunjay.kaul@capgemini.com>
Subject: Re: [otrs] Problem generating Notifications for Escalations
To: "otrs@otrs.org" <otrs@otrs.org>
Message-ID:
<BB3F9F1BC3CCC945A025F27BD55A30D21A97029FB1@PUNEXCMS02.corp.capgemini.com>
Content-Type: text/plain; charset="us-ascii"
Hi,
I am using OTRS 2.4.4 with ITSM.
I have configured a queue and created a Service. The Service has an associated SLA which is set as:
First Response: 10 min
Update: 20 min
Solution: 30 min
Customers are mapped with the Service.
I have uncommented the Example code in GenericAgent file which generates the Escalation notifications and the entry in the crontab reads:
*/2 * * * * $HOME/bin/GenericAgent.pl >> /dev/null
I get the notifications when the First Response time has crossed 10 minutes (both the Escalation warning as well as the actual Escalation). After this, I go and create a response and the update SLA resets which makes sense to me. However, that is where my problem starts, even though, the SLA time keeps updating, there are no more notifications. Even if I update the ticket, I still get no notification for Solution time SLA violation. I don't understand where I am going wrong.
Has anybody else faced this problem earlier, appreciate help
Thanks,
Sunjay
</PRE><p style="font-family:arial;color:grey" style="font-size:13px">This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.</p><PRE>
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Message: 3
Date: Tue, 15 Sep 2009 13:08:01 +0200
From: Rupp Timo <Rupp@huberverlag.de>
Subject: [otrs] use "X-Envelope-To" header insted of "to" header
To: User questions and discussions about OTRS. <otrs@otrs.org>
Message-ID:
<0ADBD67BD6811A4BB2144D805124714D078DDB8D01@KAEX1.Dom.Rastatt.de>
Content-Type: text/plain; charset="us-ascii"
Hi,
our MS Exchange server thinks it's funny to rewrite all "to" headers to the mailbox's default mail address. However, I want to see the orinigal target of a mail in OTRS. The original "to" is transported in a header named "X-Envelope-To".
I fetch my mail via IMAP oder POP3. How can I configure OTRS to use the "X-Envelope-To" instead of the "to" header?
Thx.
Timo Rupp
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