Re: [otrs] otrs with multiple LDAP

12 Jul 2012

      Hi Rahul,

On 7/12/12 06:25 , Rahul singhal wrote:
...
We are using OTRS in our organization. Almost, it's working very fine 
apart of integrating it with multiple LDAP Server .
In our scenario , we want to integrate this (OTRS ) with multiple ldap 
server yet not getting the proper way to do this.I have implemented 
all the stuff
what i get on googling yet no success.
what the entry i did in the Config.pm is like this ..
####LDAP 1 Configuration for Agents
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
        $Self->{'AuthModule::LDAP:Host'} = 111.111.111.111;
        $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=com';
        $Self->{'AuthModule::LDAP::UID'} = 'uid';
        $Self->{'AuthModule::LDAP::SearchUserDN'} = 'uid=user1,dc=com';
        $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxxx';
###LDAP 2 Configuration for Agents
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
        $Self->{'AuthModule::LDAP::Host'} = 111.111.111.111;
        $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=smeB,dc=companyB';
        $Self->{'AuthModule::LDAP::UID'} = 'uid';
        $Self->{'AuthModule::LDAP::SearchUserDN'} = 
'uid=user.0,ou=People,dc=smeB,dc=companyB';
        $Self->{'AuthModule::LDAP::SearchUserPw'} = 'redhat';
Now when i try to login in the otrs with agent any agent , It always 
go to the the Basedn="dc=smeB,dc=companyB" , means always goes the 
ldap configuration which has been defined lastly.
Try:
$Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP';
         $Self->{'AuthModule::LDAP::Host1'} = 111.111.111.111;
         $Self->{'AuthModule::LDAP::BaseDN1'} = 'dc=smeB,dc=companyB';
         $Self->{'AuthModule::LDAP::UID1'} = 'uid';
         $Self->{'AuthModule::LDAP::SearchUserDN1'} = 
'uid=user.0,ou=People,dc=smeB,dc=companyB';
         $Self->{'AuthModule::LDAP::SearchUserPw1'} = 'redhat';

And for the next one 2, then 3 and so on. Then it will work (the OTRS configuration stuff ist from 2000).

Mike Eduard
Enterprise Services for OTRS

Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany

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