Freefield are shown if they are filled. to fill them you can select freefield lik in ticket detail or let customer fill it in their view.<div><br></div><div>Niels, correct me if I&#39;m wrong ... :D</div><div><br></div><div>

HTH</div><div><br></div><div>MV<br><br><div class="gmail_quote">On Thu, Jan 28, 2010 at 6:27 PM, Robyn Warrington <span dir="ltr">&lt;<a href="mailto:robyn.warrington@wartburg.edu">robyn.warrington@wartburg.edu</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">








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<p class="MsoNormal">I have created a free text field Equipment ID by going into
SysConfig Ticket&gt;Core::TicketFreeText and checking the box for TicketFreeKey3
and adding Equipment ID to field for Key and Content. Checked the box for
TicketFreeKey3::Default Selection: and left field blank.  Then went to Ticket&gt;Frontend::Agent::Ticket::ViewFreeText
and for Ticket::Frontend::AgentTicketFreeText###TicektFreeText: added a 1 in
Content field for Key # 3. But the free field still doesn’t show up on
the New Ticket form. I have free text fields created for Key 1 and 2 and they
show up fine then later added the key 3 did I miss a step or is there a script I
can add somewhere to get this field to show up on a new ticket?</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal">Robyn Warrington</p>

<p class="MsoNormal">Technology Specialist</p>

<p class="MsoNormal">Wartburg College</p>

<p class="MsoNormal"><a href="http://www.wartburg.edu" target="_blank">www.wartburg.edu</a></p>

<p class="MsoNormal">319-352-8519</p>

<p class="MsoNormal"> </p>

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