Hi,
which OS are you using and what DB? You can just test if the connection is working by logging in with the db otrs user and the set password for the otrs user into your database. I can´t remeber if the user is created with the installation routin or not, but if not then you´ll have to create a database user and a database and set the user an password in your config.pm file to connect to the database.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mmoj@timocom.com
Internet: www.timocom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
"Darshak Modi" ---25.02.2010 11:50:27---Can you guide me how to do for DB part? How do I set it? Is there any document available?
From: |
"Darshak Modi" <darshak.modi@elitecore.com> |
To: |
"'User questions and discussions about OTRS.'" <otrs@otrs.org> |
Date: |
25.02.2010 11:50 |
Subject: |
Re: [otrs] Error After Installation |
Sent by: |
otrs-bounces@otrs.org |
Can you guide me how to do for DB part? How do I set it? Is there any document available?
Warm Regards,
Darshak Modi
Elitecore Technologies Ltd
+91 9909008245
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Markus Moj
Sent: Thursday, February 25, 2010 3:57 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Error After Installation
Hi,
The URL looks like to be correct http://192.168.9.171/otrs/index.pl
You can change it in your Apache configuration file. Is your otrs user able to connect to your database? Have you set the right permission with the permission script from otrs?
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mmoj@timocom.com
Internet: www.timocom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
"Darshak Modi" ---25.02.2010 11:23:57---Thanks dear. I am not getting any page to enter username, password.
From: | 
"Darshak Modi" <darshak.modi@elitecore.com> |
To: |
"'User questions and discussions about OTRS.'" <otrs@otrs.org> |
Date: |
25.02.2010 11:23 |
Subject: |
Re: [otrs] Error After Installation |
Sent by: |
otrs-bounces@otrs.org |
Thanks dear.
I am not getting any page to enter username, password.
I am just typing http://192.168.9.171/otrs/index.pl & how to change that?
Warm Regards,
Darshak Modi
Elitecore Technologies Ltd
+91 9909008245
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Markus Moj
Sent: Thursday, February 25, 2010 3:36 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Error After Installation
I would say you are using a wrong passwort to get access to your otrs installation.
user : root@localhost
pass : root
You should change the password after your first login or disable the user and create a new one to administrate otrs.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mmoj@timocom.com
Internet: www.timocom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
"Darshak Modi" ---25.02.2010 11:00:42---I have installed OTRS for windows. Its installed successfully. But when I try to access web it give
From: |
"Darshak Modi" <darshak.modi@elitecore.com> |
To: |
<otrs@otrs.org> |
Date: |
25.02.2010 11:00 |
Subject: |
[otrs] Error After Installation |
Sent by: |
otrs-bounces@otrs.org |
I have installed OTRS for windows. Its installed successfully. But when I try to access web it give following errors.
Error: Access denied for user 'otrs'@'localhost' (using password: YES)
In Apache logs it shows
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Use of uninitialized value $_ in -d at D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Use of uninitialized value $_ in -d at D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] [Thu Feb 25 14:39:02 2010] index.pl: DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at D:/Program Files/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/DB.pm line 214
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Thu Feb 25 14:39:02 2010
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171]
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Message: Access denied for user 'otrs'@'localhost' (using password: YES)
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171]
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Traceback (3676):
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Module: Kernel::System::DB::new (v1.105.2.1) Line: 188
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 143
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Module: D:/Program Files/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171]
[Thu Feb 25 14:39:12 2010] [error] [client 192.168.9.171] File does not exist: D:/Program Files/OTRS/Apache/htdocs/otrs
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Use of uninitialized value $_ in -d at D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Use of uninitialized value $_ in -d at D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] [Thu Feb 25 14:42:53 2010] customer.pl: DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at D:/Program Files/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/DB.pm line 214
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Thu Feb 25 14:42:53 2010
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171]
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Message: Access denied for user 'otrs'@'localhost' (using password: YES)
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171]
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Traceback (5312):
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Module: Kernel::System::DB::new (v1.105.2.1) Line: 188
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 144
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Module: D:/Program Files/OTRS/OTRS/bin/cgi-bin/customer.pl (v1.42) Line: 48
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171]
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Use of uninitialized value $_ in -d at D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Use of uninitialized value $_ in -d at D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] [Thu Feb 25 15:20:03 2010] index.pl: DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at D:/Program Files/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/DB.pm line 214
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Thu Feb 25 15:20:03 2010
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171]
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Message: Access denied for user 'otrs'@'localhost' (using password: YES)
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171]
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Traceback (2848):
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Module: Kernel::System::DB::new (v1.105.2.1) Line: 188
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 143
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Module: D:/Program Files/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171]
Warm Regards,
Darshak Modi
Elitecore Technologies Ltd
+91 9909008245
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