Hi,

Thanks for the suggestion. Its working now.

I want send Email notification to the customer through “note external” once  the ticket is generated.

Please help me in that.

Thanks a lot.

Regards

Nikhil

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley
Sent: Monday, December 12, 2011 2:58 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Please Help

Hello,

On Dec 12, 2011, at 10:01 , Nikhil Joshi wrote:

1.No notification for agents and customers after new ticket is created in the queue.

Check Core::Sendmail settings

2.new tickets created by email are not created.

Check if cron is running

And always, check the logs.