Re: [otrs] no connection to syslog available

11 Feb 2010

      Hi Leonardo,

I do have Config.pm files in the following locations:

/opt/otrs/Kernel/Config.pm.dist
/opt/otrs/Kernel/Config.pm
/opt/otrs/Kernel/System/Config.pm
/opt/otrs/Kernel/Modules/AdminSysConfig.pm

I also have syslog enabled in the zone:

root@zotrs# svcs -a | grep system-log
online         14:38:47 svc:/system/system-log:default

I commented out
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I did
not have any luck.

I am not sure what I am missing here..

On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche <
leonardo.certuche@itcon-ltda.com> wrote:
...
Hi,
Just shooting in the dark here:
Syslog is not the only option to store OTRS logs, at the point you reached,
I guess you already have a Config.pm file, have you checked it? mine looks
like this and I'm using syslog, I guess if you don't have syslog enabled on
your box, you could get rid of the second line and then run again
installer.pl to see what happens
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
   $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
Hope it helps,
Leonardo Certuche
On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende wrote:
...
Hi Folks,
I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris
pkg. The installation went smoothly and I was able to set up mysql database
through gui. At the end of the 4'th step, when I try to go to the link
provided, I face with the following error:
Software error:
no connection to syslog available
  - unix dgram connect: Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63
For help, please send mail to this site's webmaster, giving this error
message and the time and date of the error.
I did some search on the list but I could not find an answer to solve the
problem.
I am using Sun Java Web Server 7.0 and I have the following warnings from
the error logs:
10/Feb/2010:15:01:53  warning for host 192.168.1.100 trying to GET /otrs/
index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed
Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed: Unknown system
variable 'NAMES' at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line
427.
  10/Feb/2010:15:01:53  warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr:
[Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog available
  10/Feb/2010:15:01:53  warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr:
[Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect: Socket
operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63
Here is what I am using
root@zotrs# cat /etc/release
                       Solaris 10 10/09 s10x_u8wos_08a X86
                        .....
root@zotrs# perl -v
This is perl, v5.10.1 built for x86-solaris-thread-multi
(with 2 registered patches, see perl -V for more detail)
....
OTRS 2.4.7 Source Downloaded from otrs.org
Modules:
 o CGI............................ok (v3.45)
   o Date::Pcalc....................ok (v1.2)
   o Date::Format...................ok (v2.24)
   o DBI............................ok (v1.607)
   o DBD::mysql.....................ok (v4.013)
   o Digest::MD5....................ok (v2.39)
   o Crypt::PasswdMD5...............ok (v1.3)
   o LWP::UserAgent.................ok (v5.829)
   o Encode::HanExtra...............Not installed! (Optional - Required to
handl
e mails with several Chinese character sets.)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o MIME::Base64...................ok (v3.08)
   o Mail::Internet.................ok (v2.04)
   o MIME::Tools....................ok (v5.427)
   o Net::DNS.......................ok (v0.66)
   o Net::POP3......................ok (v2.29)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............ok (v1.31)
   o Net::IMAP::Simple..............ok (v1.17)
      o Net::IMAP::Simple::SSL......ok (v1.3)
   o Net::SMTP......................ok (v2.31)
      o Authen::SASL................ok (v2.12)
      o Net::SMTP::SSL..............ok (v1.01)
   o Net::LDAP......................Not installed! (Optional - Required
for directory authentication.)
   o GD.............................ok (v2.44)
      o GD::Text....................ok (v0.86)
      o GD::Graph...................ok (v1.44)
      o GD::Graph::lines............ok (v1.15)
      o GD::Text::Align.............ok (v1.18)
   o PDF::API2......................ok (v0.73)
      o Compress::Zlib..............ok (v2.02)
   o SOAP::Lite.....................ok (v0.710.10)
   o XML::Parser....................ok (v2.36)
What seems to be the problem? Any ideas?
Please let me know if I need to supply any other information.
Thanks.
--
Deniz Rende
E-mail: deniz.rende@gmail.com
Phone: +1 (224) 789-UNIX (8649)
Mobile: +1 (816) 213-2139
Web: http://www.deniz-rende.com/blog
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-- 
Deniz Rende
E-mail: deniz.rende@gmail.com
Phone: +1 (224) 789-UNIX (8649)
Mobile: +1 (816) 213-2139
Web: http://www.deniz-rende.com/blog