> On 11 Aug 2005, at 16:20, Elmar Germann wrote:
>
>> Hi Alastair,
>>
>>> We've just upgraded to OTRS 2.0.1, and we're seeing problems with 
>>> the attachment support.  Specifically, when we try to download or 
>>> view attachments via the AgentTicketAttachment action, they get 
>>> truncated.  I've checked in the database with a test attachment 
>>> and the lengths are correct there.
>>> Does anyone have any idea what might be wrong?
>>>
>>
>> I can't explain why (seems to me like a bug in perl), but this 
>> patch fixed t he problem at my installation:
>>
>> otrs/Kernel/Output/HTML/Generic.pm
>> 1701c1701,1702
>> <     $Output .= "filename=\"$Param{Filename}\"\n";
>> ---
>>
>>>     #$Output .= "filename=\"$Param{Filename}\"\n";
>>>     $Output .= "filename=\"".substr($Param{Filename}, 0, length
>>> ($Param{Filename}))."\"\n";
>>>
>
> I think you've just put me on the right track, although I'm not 
> convinced by your fix (I suspect you've inadvertently introduced a 
> typo or perhaps commented out the "Content-Length:" line below.)
>
> Looking at a protocol trace, it's the Content-Length: header that is 
> erroneous; commenting it out fixes the problem (although it isn't 
> ideal because the Content-Length: header is useful).
>
> OK, it's as I tho ught... the length() function is computing a UTF-8 
> length, not a byte count; the fix is to change the line that says
>
>     $Output .= "Content-Length: ".length($Param{Content})."\n";
>
> to say
>
>     $Output .= "Content-Length: ".bytes::length($Param{Content})."\n";
>
> Everything seems to be working correctly after this change.
>
> Here's a unidiff:
>
> --- Generic.pm~ 2005-07-23 12:08:45.000000000 +0100
> +++ Generic.pm  2005-08-11 17:12:42.000000000 +0100
> @@ -1699,7 +1699,7 @@
>          $Output .= '; ';
>      }
>      $Output .= "filename=\"$Param{Filename}\"\n";
> -    $Output .= "Content-Length: ".length($Param{Content})."\n";
> +    $Output .= "Content-Length: ".bytes::length($Param{Content})."\n";
>      $Output .= "Content-Type: $Param{ContentType}\n\n";
>      # fix for firefox HEAD problem
>      if (!$ENV{REQUEST_METHOD} || $ENV{REQUEST_METHOD} ne 'HEAD') {
>
> Kind regards,
>
> Alastair.
>
> --
> http://www.alastairs-place.net
>
>
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