[otrs] OTRS 4 and ITSMCIAttributeCollection

28 Jul 2016

      Hello,

I have used the module ITSMCIAttributeCollection with OTRS since it came
available and it has allways worked perfectly, but now I am testing and
trying to use it on OTRS 4 and it simply does not work.

I've tried on test and clean systems but it does not work, I move the same
definition to a OTRS 3.3.x and also 5.x and it works perfect. I am
wondering if there is an error with the last package released for OTRS 4.

I am using OTRS 4.0. with ITSM 4.0.14 and CIAttributeCollection 4.1.2, OTRS
5, with ITSM 5.0.7 and CIAttributeCollection 5.0.1

I create a class and use a definition as in the example

 {
              Key => 'Server',
              Name => 'Server',
              Input => {
                   Type => 'CIClassReference',
                   ReferencedCIClassName => 'Server',
                   ReferencedCIClassLinkType => 'Includes',
                   ReferencedCIClassLinkDirection => 'Reverse',
               }
        },

I get the field shown in the form, but when I go to the it and try to
create a new CI with the relation it just does not do anything, not even
the ajax, no errors, no log, it just simply does not do the search.

I know it could posible be easier just to migrate into OTRS 5, but I am
wondering why it doesn't work at all.

-- 

*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* alvaro@gridshield.net