Hi Lars, On Jan 26, 2010, at 09:16 , Lars Jørgensen wrote:
Hi
Something is inconsistent here - or I am doing something wrong.
When I create a new ticket in a queue I can assign ownership only to agents that have this queue selected in "my queues".
Initially, yes, unless you select to show all by clicking the link next to the owner selection box.
When I assign ownership of an existing ticket I can assign it to all who has the correct permissions for the queue.
Correct as well, due to the nature of the select that happens behind the scenes!
I think the latter behaviour is correct and that should also be the behavior when I create tickets. Did I flick a switch the wrong way somewhere in the configuration?
It is a philosophical question, I think. You can use URL Params in a template to expand the list automatically otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&ExpandCustomerName=2&OwnerAll=1&Dest=1||Postmaster you have to include the queue, otherwise the system rights will prevent owner expansion. Hope this helps. ///Shawn