finally got it if someone is interested on how I did it: firstly I found out that the error was because $Bin = "/" so I changed everything that had $Bin on installer.pl to "/x/helpdesk/bin/cgi-bin/" I also changed SetPermissions.pl... instead of setting the main OTRS directory to root:root, I setted it to the user I'm using. Now I just got to make installer.pl runs... tomorrow I'll try to install the script... hehe... btw... anyone knows a better way to do what I did? I'd start everything from the begging if someone has another suggestion, because the script is too hacked now :P Thanks MH> I think I'm almost getting to install it now, but still having one error: MH> [/x/helpdesk/bin/cgi-bin]# ./installer.pl MH> [Fri Jan 16 01:21:24 2004] installer.pl: Use of uninitialized value in MH> substitution (s///) at /x/helpdesk/bin/Kernel/Modules/Installer.pm line 43. MH> Installer.pm line 41 to 43: MH> # find fs dir (because of mod_perl2) MH> $Self->{Path} = $ENV{SCRIPT_FILENAME}; MH> $Self->{Path} =~ s/^(.*\/).+?$/$1/; MH> So I suppose it's happening because I don't have mod_perl installed. MH> Can I set this path myself, to avoid having to install mod_perl? MH> If so, how should it be setted? just: $Self->>{Path} = "/x/helpdesk/bin/cgi-bin/index.pl" ? MH> Thanks, MH> Luís Fernando ME>> Hi Luís, ME>> On Thu, Jan 15, 2004 at 07:18:16PM -0200, MEGA Hospedagem wrote:
I read the INSTALL file, but it teachs how to install it as root, even saying:
Add user: --------- $shell: useradd -d /opt/otrs/ -c 'OTRS user' otrs
Add user to webserver group (if the webserver is not running with OTRS user): ----------------------------------------------------------------------------- $shell: usermod -G nogroup otrs
I already have an user ( the one that has the /home/myaccount/ dir). Do I need to create a new user just for OTRS?
ME>> No. You also can take any other user (if you want).
There's also some files that probably need to be put in the /var/ dir. Is it necessary?
ME>> That mesans "/home/myaccount/otrs/var/". ME>> PS: Anyway, if you need to install cpan modules, then you need the root account.
Thanks, Luís Fernando
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