Hi Alex, On Thu, Jul 07, 2005 at 12:02:07PM +0200, Alessio Tosi wrote:
OKI Systems (Italia) S.p.A.Is it possible to include a cc address in the atu response when the new mail that open a ticket comes from a specific domain?
Eg. user@mydomain.it, send a new mail to otrs@mydomain.com and opens a new ticket. Otrs send automatically an autoreply to user@mydomain.it cc: manager@mydomain.it
No, that isn't possible without changing the source code of OTRS. Another possebility would be to send all mail from the OTRS via Bcc to another specified adress and forward the important messages to manager@ by filtering out this messages. Ciao, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!