Hi Michiel,
 
I'm running OTRS 2.4.0 beta4 on a Windows Vista OS.  Everything seems to run find except the incoming mail.
 
Here is what I get when I run it from the command line:
 
ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: MSWin32 Time: Tue Jul  7 09:32:40 2009
 

 Message: IMAP: Can't connect to imap.gmail.com
 
 Traceback (5284):
   Module: Kernel::System::MailAccount::IMAP::Fetch (v1.6) Line: 72
   Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380
   Module: main::Fetch (v1.7) Line: 175
   Module: PostMasterMailbox.pl (v1.7) Line: 104
 
I verfied I can connect to imap.gmail.com on the same machine with a regular mail client.
 
Thanks for your help. I really appreciate it!
- jon
 
 
 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: Tuesday, July 07, 2009 3:49 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Question regarding inbound email / ticket creation

Hi Jon,

What version of OTRS are you using? What OS do you use?

If you run otrs/bin/PostMasterMailbox.pl from the command line as the OTRS user, what output do you get?

Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


2009/7/6 Jon Accornero <jgaccornero@gmail.com>
 
Thanks for all the detailed info!!  I still seem to have a problem. I tried it using Pop3s and IMAP as well and when I run the "Run Now" from the mail admin screen, it runs for about 60 seconds then it fails and I get the following:
 
Module: ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
  
 
Any ideas?
 
Thanks!!
 
- jon
 
 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche
Sent: Thursday, July 02, 2009 4:28 PM

To: User questions and discussions about OTRS.
Subject: Re: [otrs] Question regarding inbound email / ticket creation

Hi there,

We have successfully created tickets from inbound e-mails. We're currently fetching a POP3S account provided by a third party. These are the steps we followed:
  1. Register the e-mail account at /otrs/index.pl?Action=AdminSystemAddress and associate it with a queue
  2. Go to /otrs/index.pl?Action=AdminQueue and make sure the e-mail account is actually associated with the chosen queue
  3. Go to /otrs/index.pl?Action=AdminMailAccount and create a new entry for the same e-mail account specifying all the info (protocol, username, password, server, queue). For making sure we can connect to that account from the OTRS server, we first configured it in an e-mail client on the same server and made sure we were able to read messages sent to that account
  4. Send an e-mail to the e-mail account and then from the same /otrs/index.pl?Action=AdminMailAccount screen, click on "Run Now" so the account is fetched by OTRS
  5. Go to /otrs/index.pl?Action=AdminLog and make sure that the e-mail account checking occurs without problems. If is there any problem the log entry will let you know. If everything goes well, after a coupåe of minutes (if it says so at /otrs/index.pl?Action=AgentPreferences), a new ticket should show up on the chosen queue
Greetings,

Leonardo Certuche


On Thu, Jul 2, 2009 at 2:44 PM, Jon Accornero <jgaccornero@gmail.com> wrote:
Thanks for the info. I'll certainly head in that direction.
 
I actually have a Fedora10 server as well and tried installing and running it there. I ended up with the same issues. I just can't seem to connect to a mail server and pull in an email and have it create the ticket.
 
Thanks again,
Jon
 
 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall
Sent: Thursday, July 02, 2009 3:25 PM
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs] Question regarding inbound email / ticket creation

have not worked OTRS in a winderz environment, so this just speculation. There have been a number of postings on this issue over the time I;ve listened and generally the trouble usually revolves around... perl, installed perl modules, and scheduled tasks.
 
Unfortunately exactly how this is done on a winderz box I can't say.  Maybe this will give you some assistance in where to look.
 
gl,
<long weekend pending T-1h41s>

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jon Accornero
Sent: Thursday, July 02, 2009 3:08 PM
To: otrs@otrs.org
Subject: [otrs] Question regarding inbound email / ticket creation

I'm rather new to OTRS so forgive me if this has been answered before.  I've been struggling with this the last few days.
 
I have installed a couple of different versions of the Windows flavor of OTRS (including the latest 2.4(beta)) to evaluate it.  I have yet to configure OTRS to receive inbound email. 
 
The server I'm pulling from is an IMAP with SSL.  Looking at other forums, it appears that this is a problem and doesn't quite work.  So I enabled POP3 in a Gmail account that I have and it appears  not to work either.  I set it up in postmaster account as a POP3S too.
 
I just need to show people that this thing can pull an email in and create a ticket.  Could someone point me in the right direction?
 
Thanks, in advance, for the help!
 
- jon

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