Re: [otrs] Special characters in the subject

Hi Ralph, Zitat von Ralph Müller :

But now I experienced a problem with special characters (Umlauten) in the subject. If a customer uses such characters in the subject field and than he/she answers to an reply, the answers is not attached to the existing case, a new case is opened instead. Any hints?

Can you provide the subject lines of those Tickets/Articles? Is the Ticket-Number still present in the reply?

Ralph

cu, Sibbi -- You can observe a lot by just watching.