2 Mar
2009
2 Mar
'09
5:34 p.m.
One key feature that we are looking for (that cerberus does) is when someone submits a ticket (by email) the agent that is responsible for the 'queue' gets that message sent to their email; from there they can reply from their inbox.
Sorry to say... but as I understand your inquire the answer is no. Wouldn't list this as a definitive answer as there are several list members who have inquired about this. I seem to recall that there was a thread where, to some degree at least, the user has found some success with a minor modification(s). gl