Re: [otrs] enable Master/Slave Ticket Feature

22 Oct 2009


      Marco Vannini wrote:
...
Try to see if Ticket::Frontend::MenuModule###310-FreeText: is enabled
in Config Options: Ticket -> Frontend::Agent::Ticket::MenuModule
Activating Frontend::Module###AgentTicketFreeText: in
Frontend::Agent::ModuleRegistration did it for me. I can now mark a
incoming email service request as a master ticket. split it into as many
queues as I wish with each split being a slave. Once all components of
the service request are fulfilled I can close master and slave in one
action.

Thanks for your help.
...
MV
On Wed, Oct 21, 2009 at 1:43 AM, Rodney McDuff mailto:mcduff@its.uq.edu.au> wrote:
Hi Shawn
Shawn Beasley wrote:
    > This is enabled as a standard feature. Can you put a screenshot
    > somewhere to depict what you are talking about exactly. Here is a
    > standard installation.
    I'm running OTRS 2.4.4/ITSM 1.3.1. I was following the Master/Slave
    youtube video as I am interested in making an initial service request
    email ticket into a master ticket and then splitting it into different
    queues whoses agents complete the various aspects of provisioning the
    service.
In the video you need to use the functionality of the "Free
    Fields" link
    exactly as you have depicted in the screencast you provided. However I
    have no such link.
http://www.screencast.com/t/WGmCHDG8wXRu
>
    > http://screencast.com/t/L2f4EspMvb
    >
    > On Oct 20, 2009, at 6:09 AM, Rodney McDuff wrote:
    >
    >> How do you get the "Free Fields" link in the Ticket Zoom window?
    >>
    >> Shawn Beasley wrote:
    >>> Hi,
    >>>
    >>> http://www.youtube.com/watch?v=zkc_qTCSloo
    >>>
    >>> Video is out
    >>>
    >>> On 08.10.2009, at 17:16, Shawn Beasley wrote:
    >>>
    >>>> Hi,
    >>>>
    >>>> The feature video will be available on youtube today.
    >>>>
    >>>> On 08.10.2009, at 14:26, Adam Bator wrote:
    >>>>
    >>>>> I can see that you can also link ticket to a master in bulk
    action.
    >>>>> Untortunetly it is imposible to set a ticket as a Master
    once it was
    >>>>> created.
    >>>>>
    >>>>> I am just testing the feature it would be good to have simple
    >>>>> documentation or video so looking forward to it.
    >>>>
    >>>>
    >>>> --
    >>>>
    >>>> Shawn Beasley
    >>>> shawn@otrs.org mailto:shawn@otrs.org
    >>>>
    >>>> Computers make work that one would  not have without them  go
    faster!
    >>>>
    >>>>
    >>>>
    >>>>
    >>>>
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    >>
    >> --
    >> Dr. Rodney G. McDuff                 |Ex ignorantia ad sapientiam
    >> Manager, Strategic Technologies Group|    Ex luce ad tenebras
    >> Information Technology Services      |
    >> The University of Queensland         |
    >> EMAIL: mcduff@its.uq.edu.au mailto:mcduff@its.uq.edu.au      
       |
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--
    Dr. Rodney G. McDuff                 |Ex ignorantia ad sapientiam
    Manager, Strategic Technologies Group|    Ex luce ad tenebras
    Information Technology Services      |
    The University of Queensland         |
    EMAIL: mcduff@its.uq.edu.au mailto:mcduff@its.uq.edu.au          |
    TELEPHONE: +61 7 3365 8220           |
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Dr. Rodney G. McDuff                 |Ex ignorantia ad sapientiam
Manager, Strategic Technologies Group|    Ex luce ad tenebras
Information Technology Services      |
The University of Queensland         |
EMAIL: mcduff@its.uq.edu.au          |
TELEPHONE: +61 7 3365 8220           |