For your comments, may be the problem is your DNS settings, I think it should be OTRS pointing to AD, and check your settings:

Config Options: Framework -> Core

· CheckMXRecord:

· CheckMXRecord::Nameserver:

· CheckEmailAddresses:

Good luck

Julio Angulo

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Michael Nikolic
Enviado el: Martes, 19 de Abril de 2011 04:50 p.m.
Para: otrs@otrs.org
Asunto: [otrs] Error in 'To' field when replying to ticket

Hello-

I have installed 3.0.5 on Ubuntu 10.10 and integrated OTRS with AD on W2K3 R2. I have configured otrs with AD and have populated my agents and users from the company database. I am able to receive tickets in the queue as well as through our exchange server.

I run into problems when I attempt to reply to a ticket. First the reply page takes about 5 minutes to load but the CPU load is only at about 10% and the network traffic experiences a momentary spike but recedes to near flat line.

Once the page loads, I receive an error stating the email in the ‘To’ field is not valid and to either change it or to not use a local address. The email address is valid however since it populates from the AD field and is our own company address from where the original ticket was sent.

Is there a config somewhere I am missing or is this a common problem with OTRS? I have looked in the forums and through the documentation and followed all suggested configuration changes but at this point I probably just jacked something up.

Any help is appreciated.

Michael Nikolic

PK Support

Peryam & Kroll Research Corp.

773.357.3103

nikom@pk-research.com

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