Hello People,
Our OTRS system just crashed :( hopefully someone will give us some help
Here's the output of the error:
# rcotrs restart
Shutting down OTRS
Disable /opt/otrs/bin/PostMaster.pl ... done.
Shutting down cronjobs ... done.
done
Starting OTRS
Checking Apache ... done.
Checking MySQL ... done.
Checking database connect... (Can't modify subtraction (-) in scalar
assignment at /opt/otrs/Kernel/Config.pm line 330, near
"'Kernel::System::CustomerAuth::LDAP';"
syntax error at /opt/otrs/Kernel/Config.pm line 331, near "$Self"
Compilation failed in require at /opt/otrs/bin/CheckDB.pl line 38.
BEGIN failed--compilation aborted at /opt/otrs/bin/CheckDB.pl line 38.)
Thanks in advance for your help,
Leonardo Certuche
301 284 6250
460 0727 ext 5559
leonardo.certuche@itcon-ltda.com
www.itcon-ltda.com
Cra 31 # 54-10 TECNOSOFT
Medellín, Colombia
---------- Forwarded message ----------
From: Carlos Andres Gallego
Date: Tue, Feb 23, 2010 at 3:42 PM
Subject: error
To: leonardo.certuche@itcon-ltda.com
seus:/opt/otrs/Kernel # rcotrs restart
Shutting down OTRS
Disable /opt/otrs/bin/PostMaster.pl ... done.
Shutting down cronjobs ... done.
done
Starting OTRS
Checking Apache ... done.
Checking MySQL ... done.
Checking database connect... (Can't modify subtraction (-) in scalar
assignment at /opt/otrs/Kernel/Config.pm line 330, near
"'Kernel::System::CustomerAuth::LDAP';"
syntax error at /opt/otrs/Kernel/Config.pm line 331, near "$Self"
Compilation failed in require at /opt/otrs/bin/CheckDB.pl line 38.
BEGIN failed--compilation aborted at /opt/otrs/bin/CheckDB.pl line 38.
)
----------------------------------------------------------------------------
Error: Maybe your database isn't configured yet?
----------------------------------------------------------------------------
Try the web installer to configure your database:
-->> http://seus/otrs/installer.pl <<--
----------------------------------------------------------------------------
or configure your database with README.database (DB - Setup Example)
----------------------------------------------------------------------------
failed
