Hi!

I know that there are several open source tools to address capacity, availability and continuity management ITIL processes, like zabbix (my favorite), Zenoss and Nagios. OTRS has API's to integrate itself with Nagios and I think theses API's can be used or customized to integrate OTRS with other applications. About financial management process, I would be happy to receive some feedback too. ;-)

2010/12/15 Sudhir Garg <S750443@emirates.com>

Hello All,


OTRS ITSM module can meet 6 of the processes of ITIL. We want to evaluate some other processes of ITIL through open source product like capacity, availability, continuity, financial management etc.

Can somebody guide us if there are tools available to meet these additional requirements and how well they can integrate with OTRS?

Thanks for the help.

Regards
Sudhir



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