Re: [otrs] Ticket Subject Rules

PostMaster Filter? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gazizov Andrey Sent: Thursday, 11 February 2010 10:58 PM To: User questions and discussions about OTRS. Subject: [otrs] Ticket Subject Rules Hello. As I understand, GenericAgent works with already created tickets but I need anything tool that will processing uncreated tickets i.e. during it's creation. Gazizov Andrey wrote:

Hi Leonardo!

Thanks a lot! I will read it ;-)

Leonardo Certuche wrote:

...

Hi,

Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ? There you can find several examples on how to process tickets depending on its subject

Leonardo Certuche

On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey mailto:moonshiner@retn.net> wrote:

Good day.

Is it possible in OTRS when creating new ticket if the subject of it failed to meet certain conditions (described in configs or other places) ticket has not created and an error message is printed?

Thanks in advance.

-- Best regards, Andrey Gazizov

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-- Best regards, Andrey Gazizov RETN --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/