Hi ALL,

I would like to add CC mail list in the customer portal like Agent Email ticket. Any suggestion ...

Thanks,
Subha

On Wed, Jun 6, 2012 at 1:47 PM, <otrs-request@otrs.org> wrote:
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Today's Topics:

  1.  3.0.13 rpm not available for Red Hat systems (Ugo Bellavance)
  2.  [#21]:  3.0.13 rpm not available for Red Hat systems
     (Daniel Perez)
  3. Re:  [#21]:  3.0.13 rpm not available for Red Hat systems
     (David Boyes)
  4.  [#21]:  3.0.13 rpm not available for Red Hat systems
     (Daniel Perez)
  5. Re:  3.0.13 rpm not available for Red Hat systems (Michiel Beijen)
  6. Re:  3.0.13 rpm not available for Red Hat systems (Ugo Bellavance)
  7.  ticket number in new mail ticket (Thomas Mueller)
  8.  ticketID vs ticket numer (Andy Wodfer)


----------------------------------------------------------------------

Message: 1
Date: Tue, 05 Jun 2012 08:09:33 -0400
From: Ugo Bellavance <ugob@lubik.ca>
Subject: [otrs] 3.0.13 rpm not available for Red Hat systems
To: otrs@otrs.org
Message-ID: <jqkstt$727$1@dough.gmane.org>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Hi,

I got this announcement this morning:

http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-3013/

But the rpm is not available for RH systems:

http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/

-> otrs-3.0.13 not available

Thanks,

Ugo



------------------------------

Message: 2
Date: Fri, 02 Mar 2012 13:10:02 +0000
From: "Daniel Perez" <daniel.perez@grupoversia.com>
Subject: [otrs] [#21]:  3.0.13 rpm not available for Red Hat systems
To: otrs@otrs.org
Message-ID: <1330693802.4f50c6aae7ce4@kayakotest.com>
Content-Type: text/plain; charset="us-ascii"

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Message: 3
Date: Tue, 5 Jun 2012 09:16:59 -0500
From: David Boyes <dboyes@sinenomine.net>
Subject: Re: [otrs] [#21]:  3.0.13 rpm not available for Red Hat
       systems
To: Daniel Perez <daniel.perez@grupoversia.com>, User questions and
       discussions about OTRS. <otrs@otrs.org>
Message-ID:
       <03FF351977A6114A9E3BC166D58E936D0391881FF7@DFW1MBX18.mex07a.mlsrvr.com>

Content-Type: text/plain; charset="utf-8"

Will one of the list admins please unsubscribe this address?

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Perez
Sent: Friday, March 02, 2012 8:10 AM
To: otrs@otrs.org
Subject: [otrs] [#21]: 3.0.13 rpm not available for Red Hat systems

User questions and discussions about OTRS.,


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Message: 4
Date: Fri, 02 Mar 2012 15:20:03 +0000
From: "Daniel Perez" <daniel.perez@grupoversia.com>
Subject: [otrs] [#21]:  3.0.13 rpm not available for Red Hat systems
To: otrs@otrs.org
Message-ID: <1330701603.4f50e523b57b6@kayakotest.com>
Content-Type: text/plain; charset="us-ascii"

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Message: 5
Date: Tue, 5 Jun 2012 20:33:39 +0200
From: Michiel Beijen <michiel.beijen@otrs.com>
Subject: Re: [otrs] 3.0.13 rpm not available for Red Hat systems
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
       <CABD0r11+srb5ww8HPxLP9=VPB7jiXcSh3rdWsX6TVA0W8+H8ZA@mail.gmail.com>
Content-Type: text/plain; charset=UTF-8

Hi Ugo,

On Tue, Jun 5, 2012 at 2:09 PM, Ugo Bellavance <ugob@lubik.ca> wrote:

> I got this announcement this morning:
>
> http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-3013/
>
> But the rpm is not available for RH systems:
>
> http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/
>
> -> otrs-3.0.13 not available

It is there now!
--
Mike


------------------------------

Message: 6
Date: Tue, 05 Jun 2012 15:15:12 -0400
From: Ugo Bellavance <ugob@lubik.ca>
Subject: Re: [otrs] 3.0.13 rpm not available for Red Hat systems
To: otrs@otrs.org
Message-ID: <jqlls1$vrv$1@dough.gmane.org>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

On 2012-06-05 14:33, Michiel Beijen wrote:
> Hi Ugo,
>
> On Tue, Jun 5, 2012 at 2:09 PM, Ugo Bellavance<ugob@lubik.ca>  wrote:
>
>> I got this announcement this morning:
>>
>> http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-3013/
>>
>> But the rpm is not available for RH systems:
>>
>> http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/
>>
>> ->  otrs-3.0.13 not available
>
> It is there now!

Thanks,

Ugo



------------------------------

Message: 7
Date: Wed, 6 Jun 2012 07:33:15 +0000 (UTC)
From: Thomas Mueller <thomas@chaschperli.ch>
Subject: [otrs] ticket number in new mail ticket
To: otrs@otrs.org
Message-ID: <jqn13r$7lp$1@dough.gmane.org>
Content-Type: text/plain; charset=UTF-8

hi list

I'm trying to add the TicketNumber to the signature or mailbody of a new
mail ticket.

If opening the new mail ticket screen, the <OTRS_TICKET_TicketNumber>
already gets evaluated to "-" as there is no TicketNumber yet.

Adding it to SysConfig Ticket::Frontend::AgentTicketEmail###Body leaves
it unevaluated.


Is it somehow possible to have the ticket number in the signature or
mailbody of a new mail ticket?

- Thomas



------------------------------

Message: 8
Date: Wed, 6 Jun 2012 10:15:53 +0200
From: Andy Wodfer <wodfer@gmail.com>
Subject: [otrs] ticketID vs ticket numer
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
       <CABgB0xT=Ns3d_38nQ3W6Mi50_2Wv_MXRTCNWHNjYy_F7y23n3g@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi,
We're tracking down some bugs in an application we've made which talks to
OTRS via SOAP (mainly creates tickets).

Anyway, I have one problem or question:

We need to create a link in our webbased system that when clicked it will
open the OTRS ticket, just like OTRS Notification Master email link, IE.

http://some.host.com/otrs/index.pl?Action=AgentTicketZoom;TicketID=5625<http://helpdesk.filmtek.no/otrs/index.pl?Action=AgentTicketZoom;TicketID=5625>

What's the relationsship between TicketID=5625 and ticketnumber
#2012060610000044
?

How do we get the correct TicketID number?

Thanks!
Andy
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