[otrs] Odd number of elements errors in cronjob's

2 Dec 2005

      Hi,

I've installed OTRS 2.0.4 on a CentOS4 server (x86_64). I used the tar 
ball rather than RPM.

Our cronjob's worked fine until I started to add custom configs to 
Config.pm. I am now getting this error generated every time a cronjob is 
ran:

"Odd number of elements in anonymous hash at /opt/otrs/Kernel/Config.pm 
line 113.
Odd number of elements in anonymous hash at /opt/otrs/Kernel/Config.pm 
line 113, <PRODUCT> line 4."

All I have setup is LDAP authentication for admin and customer users. 
The only reference I could find to this error is if you are using OTRS 
1.3 style config options on a OTRS 2.0 install.

Here is my Config.pm:

---

package Kernel::Config;
# --
sub Load {
     my $Self = shift;
     # ---------------------------------------------------- #
     # ---------------------------------------------------- #
     #                                                      #
     #         Start of your own config options!!!          #
     #                                                      #
     # ---------------------------------------------------- #
     # ---------------------------------------------------- #

     # ---------------------------------------------------- #
     # database settings                                    #
     # ---------------------------------------------------- #
     # DatabaseHost
     # (The database host.)
     $Self->{'DatabaseHost'} = 'localhost';
     # Database
     # (The database name.)
     $Self->{'Database'} = 'otrs';
     # DatabaseUser
     # (The database user.)
     $Self->{'DatabaseUser'} = 'otrs';
     # DatabasePw
     # (The password of database user. You also can use bin/CryptPassword.pl
     # for crypted passwords.)
     $Self->{'DatabasePw'} = 't1ddl3s';
     # DatabaseDSN
     # (The database DSN for MySQL ==> more: "man DBD::mysql")
     $Self->{DatabaseDSN} = 
"DBI:mysql:database=$Self->{Database};host=$Self->{Da
tabaseHost};";

     # ---------------------------------------------------- #
     # fs root directory
     # ---------------------------------------------------- #
     $Self->{Home} = '/opt/otrs';

     # **************************************************** #
     # insert your own config settings "here"               #
     # config settings taken from Kernel/Config/Defaults.pm #
     # **************************************************** #
     # $Self->{SessionUseCookie} = 0;
     # $Self->{'CheckMXRecord'} = 1;

     # **************************************************** #

     # ---------------------------------------------------- #
     # data inserted by installer                           #
     # ---------------------------------------------------- #
     # $DIBI$
     $Self->{'SystemID'} = 10;
     $Self->{'SecureMode'} = 1;
     $Self->{'Organization'} = 'UBC Media Group';
     $Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
     $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
     $Self->{'FQDN'} = 'support.unique.com';
     $Self->{'DefaultLanguage'} = 'en';
     $Self->{'DefaultCharset'} = 'iso-8859-1';
     $Self->{'AdminEmail'} = 'help@unique.com';

#LDAP Auth for Users (NOT admin)

     $Self->{CustomerUser} = {
         Name => 'eDirectory NDS',
         Module => 'Kernel::System::CustomerUser::LDAP',
         Params => {
             Host => '213.86.7.196',
             BaseDN => 'ou=USERS, o=UBC',
             SSCOPE => 'sub',
             UserDN => '',
             UserPw => '',
         },
         CustomerKey => 'uid',
         CustomerID => 'mail',
         CustomerUserListFields => ['uid', 'cn', 'mail'],
         CustomerUserSearchFields => ['uid'],
         CustomerUserPostMasterSearchFields => ['mail'],
         CustomerUserNameFields => ['givenname', 'sn'],
         CustomerUserExcludePrimaryCustomerID => 0,
         Map => [
             [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
             [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
             [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ],
             [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
             [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
         ],
     };

     $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
     $Self->{'Customer::AuthModule::LDAP::Host'} = '213.86.7.196';
     $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=USERS, o=UBC';
     $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
     $Self->{'Customer::AuthModule::LDAP::Params'} = {
         port => 389,
         version =>
     };

#Admin User LDAP

     $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
     $Self->{'AuthModule::LDAP::Host'} = '213.86.7.196';
     $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=UIL, ou=USERS, o=UBC';
     $Self->{'AuthModule::LDAP::UID'} = 'uid';
     $Self->{'AuthModule::LDAP::Params'} = {
         port => 389,
         version => 3,
     };

#Customer Groups

     $Self->{'CustomerGroupSupport'} =  '1';
     $Self->{'CustomerGroupAlwaysGroups'} =  [
           'users',
           'info'
         ];

}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.16 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -----------------------------------------------------#

1;

----

Many thanks in advanced,

Jon Fanti.