Hello,
I notice that on some tickets, when in queue view, I view the customer's
original request, but on others (like internally generated email tickets),
I view the last internal note (for example, on a queue change).
Is there any way to get consistency here?
Specifically, I would like to either a) view the original request,
overall, or b) view the last NON-AUTOMATIC note.
Having ten of THESE showing in the queueview doesn't help, as it doesn't
show the subject, nor the customer email address:
From:
Gushi Systems Support System
To:
Gushi Systems Support System
Subject:
Re: [Ticket#2007013110000015] New Queue "TechSupport::Feature Requests"!
This message was written in a character set other than your own.If it is
not displayed correctly, click here to open it in a new window.
*** THIS IS JUST A NOTE ***
The queue of your ticket "2007013110000015" has been changed by
"Dan Mahoney" to "TechSupport::Feature Requests".
http://prime.gushi.org/otrs/customer.pl?Action=CustomerZoom&TicketID=381
Your OTRS Notification Master
--
"She's NOT my girlfriend!"
-Dan Mahoney, Quite a bit recently.
--------Dan Mahoney--------
Techie, Sysadmin, WebGeek
Gushi on efnet/undernet IRC
ICQ: 13735144 AIM: LarpGM
Site: http://www.gushi.org
---------------------------
