Re: [otrs] See tickets locked by other agent

3 Mar 2004


      On Wednesday, March 03, 2004 5:07 PM
Marton András  wrote:
...
...
Is it possible to configure agents to see tickets locked by other
agent(s)?
Yes, you can search for them and view them. You cannot see them in the
queue view, though - that's the sense behind locking tickets.

hth,

Robert Kehl

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
         http://www.otrs.de/ :: Tel. +49 (0)6172 4832388