On a side note; you might want to adjust the file /opt/otrs/scripts/apache2-perl-startup.pl to comment out the line that says<br><br><div style="margin-left: 40px; font-family: courier new,monospace;">use Kernel::System::Ticket::Number::AutoIncrement;<br>
</div><br>So the module will be compiled at startup of the webserver.<br clear="all">--<br>Michiel Beijen<br>Software Consultant<br>+31 6 - 457 42 418<br>Bee Free IT + <a href="http://beefreeit.nl">http://beefreeit.nl</a><br>

<br><br><div class="gmail_quote">On Wed, Feb 4, 2009 at 11:01, Michiel Beijen <span dir="ltr">&lt;<a href="mailto:michiel@beefreeit.nl">michiel@beefreeit.nl</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi Peter,<br><br>The documentation mentions the numbering options briefly, see [<a href="http://doc.otrs.org/2.3/en/html/x13170.html" target="_blank">http://doc.otrs.org/2.3/en/html/x13170.html</a>] under option <a name="11f40bc2333a1abd_Ticket:Core::Ticket:Ticket::NumberGenerator">B.2.4.12. Ticket::NumberGenerator.<br>

<br>Of course it would be wise to change your ticket number sequence BEFORE you actually deploy OTRS, it will not be easy to change numbers of existing tickets without replies getting messed up et cetera.<br><br>Here are the steps you need to take:<br>

</a><ul><li><a name="11f40bc2333a1abd_Ticket:Core::Ticket:Ticket::NumberGenerator">Go to Admin &gt; SysConfig<br></a></li><li><a name="11f40bc2333a1abd_Ticket:Core::Ticket:Ticket::NumberGenerator"></a>In Group Selection, choose Ticket and click Show</li>
<li>
Click on subgroup Core::Ticket</li><li>Here you will see the option for Ticket::NumberGenerator. Change this to AutoIncrement.</li><li>No restart necessary. Any new tickets you create will look like &#39;0600004&#39; where &#39;06&#39; is the SystemID which is defined in Framework -&gt; Core.<br>

</li></ul><a name="11f40bc2333a1abd_Ticket:Core::Ticket:Ticket::NumberGenerator">Kind regards,<br></a>--<br>Michiel Beijen<br>Software Consultant<br>+31 6 - 457 42 418<br>Bee Free IT + <a href="http://beefreeit.nl" target="_blank">http://beefreeit.nl</a><br>


<br><br><div class="gmail_quote">2009/2/2 Piotr Modlinger <span dir="ltr">&lt;<a href="mailto:pitmod@gmail.com" target="_blank">pitmod@gmail.com</a>&gt;</span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><div></div><div class="Wj3C7c">
Hi,<br>could you tell me step by step how to change my ticket&nbsp; NumberingGenerator from DateChecksum to AutoIncrement (in which files do I need to make changes and do I have to restart my webserver).<br><br>Thanks,<br>Peter<br>


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