Re: [otrs] difference in phone and email tickets

mmmh, I've always found hard to explain that to my too... this because in phone you have a "free" from, so it could be a customer/internal/extemporaneal request too, in the other case you just have a "queue selection" as from. Told that I was waiting for a suggestion too... :D MV On Wed, Feb 10, 2010 at 3:15 PM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote:

Hi,

With both you do basically the same: register a ticket, but with email ticket, as its name suggests, you can send an email to several recipients at the same time.

Leonardo Certuche

On Tue, Feb 9, 2010 at 1:43 AM, manish ramteke

...

wrote:

...

Hi,

In which cases one would need to chose between phone ticket and email ticket.What's the major difference between these two.

Regards, Manish Ramteke

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