RE: [otrs] How to CONVERT 'customers' into 'agents' or 'admins'?

Anyone? Thanks. ==============================

From: "s taylor" Reply-To: "User questions and discussions about OTRS.org" To: otrs@otrs.org Subject: [otrs] How to CONVERT 'customers' into 'agents' or 'admins'? Date: Mon, 10 Jul 2006 16:30:07 -0400

Hello.

1) How to convert 'customers' (signed up via customer.pl) into 'agents' (move them into the 'users' table)?

I'd like to find a way to have prospective agents to signup themselves with the info provided in my customized 'customer.pl' form and then I, as superadmin, give them full agent permissions. I would also want all of their prior E-mail ticket correspondence history to go with them with the move.

2) What significance is the 'ro/rw' in the 'Admin Group' or 'FAQ Group' or 'Stats Group' or 'Users Group' when "CustomerGroupSupport" is activated? If 'ro/rw' is checked for the 'Admin Group', would they be able to login via the index.pl form? If so, what activities would they be able to do?

Do folks really put those signed up via the customer.pl form into the 'Admin Group' shown in "CustomerGroupSupport" without first making them full-fledged agents? If so, for what purpose or scenario? What functions/activities can they really do with those limited permissions?

Thanks in advance.

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