Tickets dispatching is a necessary feature for a ticketing system. Human intervention is not a option for most of circumstance. I don't how do you handle this issue on OTRS.
From: itlj@gyldendal.dk> To: otrs@otrs.org> Date: Fri, 14 Nov 2008 18:39:12 +0100> Subject: Re: [otrs] Tickets allocation with a queue> > Den 14/11/2008 kl. 16.10 skrev David Eco:> > > Hi, appreciated if any body can advise if OTRS has ticket > > distribution function within a queue.> > It hasn't. Either let your agents assign tickets by themselves or have > a supervisor do it for them.> > > -- > Lars> _______________________________________________> OTRS mailing list: otrs - Webpage: http://otrs.org/> Archive: http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs