Re: [otrs] Send email to customer

7 Jul 2011


      It works :)
Thanks a lot!
Roger.

2011/7/7 Rory 
...
When you have a ticket open you can reply by email by clicking the drop
down list with "reply" in it.
Select the "Empty Answer" option and write your email.
Click "Submit" to send.
In the Admin section you can create Responses with the content of an email
you might send regularly.
You can then add a particular Response to one or many queues.
When you click on the Reply drop down list in the ticket the new Response
you have added will be available.
Note: the ticket must be in the queue with the Response added for the
Response to show in the drop down list.
Kind regards,
Rory Clerkin
On 7 July 2011 16:30, Rogerio F Cunha  wrote:
...
Dear Sirs,
It is possible to automatically send an email to the customer with the
contents of a note added to the ticket? This possibility would serve to
ask a customer more information about the opened ticket, without the need to
contact him by phone.
Roger.
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