You may want to use the PostMaster filter feature.
Take a look here
http://doc.otrs.org/2.1/en/html/x1020.html
 
Gabriele
----- Original Message -----
From: Yael Naveh
To: otrs@otrs.org
Sent: Thursday, July 26, 2007 10:02 AM
Subject: [otrs] Qeues by email address

Dear list,

 

Is it possible to sort incoming messages into the right queue  according to the FROM field rather than the TO field.

This way I want need to assign many email addresses to my OTRS system.

 

Thanks you all,

Yael.


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