This is exactly what I described. The header of said area in the preferences panel might be named [ Mail Management ] for a reason ;D Greetz, Daniel ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aysel Pamuk Sent: Freitag, 4. Januar 2008 09:18 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue Thank you for you reply. But I am asking for e-mail notification. Notifications can be seen from otrs web site but the agent might not have opened the otrs. That is why, an e-mail should be sent to the agent. Is there a way to do this? Aysel ________________________________ From: otrs-bounces@otrs.org on behalf of Obee, Daniel Sent: Fri 04/01/2008 10:19 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Notify the agent by e-mail when a new ticket is generatedinone of the agent's queue Those are basic functions which can be done in the 'preferences' panel by the agent himself. The agent needs to mark the queue as 'my queue' and switch 'new ticket notification' to 'Yes'. Greetz, Daniel ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aysel Pamuk Sent: Freitag, 4. Januar 2008 08:49 To: otrs@otrs.org Subject: [otrs] Notify the agent by e-mail when a new ticket is generated inone of the agent's queue Hello, I want to notify an agent by e-mail when a new ticket is generated in one of its queues. How can I do this? Thank you, Aysel