
Hi Aron,
Actually, this is recorded in the Ticket History, just click on the
History link in a ticket and you can see it right away. There will be
a line that lists the NewTicket action, with the original user
creating the ticket.
I've had the request before from a customer to show the ticket creator
in the TicketZoom and then realized this is not simple, the reason is
that the create_by field is simply not returned by the TicketGet()
function. The data _is_ in the database, but is not exposed via the
API.
It's still on the list, but expect to see this field present in the
TicketGet() in OTRS 3.
For now, just click "NewTicket" and you'd be good :D
--
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
On Wed, Feb 17, 2010 at 1:41 PM, Aron Rotteveel
Hi everyone, The subject says it all, pretty much. We currently create a lot of phone tickets and immediately assign them to an employee. The downside to this approach is that it is not possible to see which agent has actually handled the original call. Is this information stored anywhere, and how could I show this in the ticket zoom page? Best regards, Aron Rotteveel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/