Hello,
I have seen that when I try an upgrade in a system with few resources and
the update process times out. Then the only way to fix is installing the
missing packages one by one.
Regards.
2016-04-06 2:52 GMT-06:00 BIRO Zoltan
Dear All,
I tried to update our OTRS system from 5.0.7 to 5.0.9.
Helpdesk upgrade looks fine. When I upgrade the ITSM bundle package it’s started up and finished the upgrade process and shows the following in package manager:
FAQ 5.0.2 OTRS AG The FAQ/knowledge base. installed Uninstall Reinstall
GeneralCatalog *5.0.9* OTRS AG The General Catalog package. installed Uninstall
ImportExport *5.0.9* OTRS AG The ImportExport package. installed Uninstall
ITSM *5.0.9* OTRS AG The OTRS::ITSM bundle package. installed Uninstall
ITSMChangeManagement *5.0.7 *OTRS AG The OTRS::ITSM Change Management package. installed Uninstall Reinstall
ITSMConfigurationManagement *5.0.7* OTRS AG The OTRS::ITSM Configuration Management package. installed Uninstall Reinstall
ITSMCore *5.0.7* OTRS AG The OTRS::ITSM Core package. installed Uninstall Reinstall
ITSMIncidentProblemManagement *5.0.7* OTRS AG The OTRS::ITSM Incident and Problem Management package. installed Uninstall Reinstall
ITSMServiceLevelManagement *5.0.7* OTRS AG The OTRS::ITSM Service Level Management package. installed Uninstall Reinstall
SystemMonitoring 5.0.1 OTRS AG Basic mail interface to System Monitoring Suites. Al... installed Uninstall Reinstall
Is there any reason why is it shows the 5.0.7 versions for ITSM packages? And all of these packages are red in Package Manager and no upgrade option to 5.0.9…
Anyway, I tried the version 4.0.14 to 5.0.9 and the result is almost the same. GeneralCatalog,ImportExport and ITSM bundle 5.0.9 and the rests are 4.0.14.
If I uninstall all the 5.0.7 packages and install the 5.0.9 is it causes any kind of lost of data?
Cheers!
Zoltan
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net