you need to monitor apache's access log or [temporarily] configure convenient timeouts for agent sessions and then monitor otrs db's sessions table. first choice is likely more suitable.
On Tue, Sep 24, 2013 at 8:59 PM, Kaushal Shriyan <kaushalshriyan@gmail.com> wrote:
KaushalRegards,Hi,Please suggest any better method to check if OTRS ticketing system or dashboard is being is used.
Is there a way to check if otrs ticketing dashboard is being used by Agents at a specific moment of time period for example around 11:00 pm in the night?
I am using select count(*) from ticket in mysql database to see for any new tickets or web server access logs /var/log/httpd/access_log
Hi,Checking in again for my earlier post in this mailing list?Regards,Kaushal
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