On 05/27/2010 05:34 AM, Louis Becker wrote:
Hi
I have now figured out that one can use the freetext field to create additional drop downs. One field I would like to use will have more than 200 entries. Instead of adding the values through the graphical user interface, I would like to do it directly to the storage location of the freetext. Would somebody be able to direct me to where the freetext fields are stored?
Thanks
Louis
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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Louis Becker *Sent:* 18 May 2010 09:43 *To:* otrs@otrs.org *Subject:* [otrs] Additional Dropdowns on Customer Interface
Dear All
We would like to employ OTRS as an internal ticketing system for a telecoms network. For statistical purposes we would like to post tickets against specifics sites (locations with equipment). Is it possible (or can it easily be done) to add additional drop downs lists on the customer interface with location IDs? If possible, how?
Louis
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Is there a way to do this in the agent interface when creating a new ticket? -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com