Hello everyone.
I know this may be a stupid question, but I didn't find any specific answer, so...

I have now a standard OTRS without the ITSM features, my employees use it for our Customer Service.
Since we also have an IT Department who (i think) would benefit from the structure of OTRS, i was wondering about installing the ITSM module on the same installation of Customer Service OTRS (in order to share customer database, and configurations).

Can OTRS still be used as "normal" after ITSM module installations? Or the usage will be affected even for queues and services that are not IT related?

Thanks in advance

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Lynx International Srl 
Stefano Finetti
Customer Service Manager

Lynx International Srl is a part of AXED Group
Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina
Skype: ssfinetti
Mobile: +39 348.38.58.165


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