RE: [otrs] Solving the Outlook Express subject replacement problem

Hi,

Hi,

Is it possible (I ask before digging too far in the configuration file) to replace the colon that precedes the ticket number with a hyphen?

<snip> I dug into the source and it appears that the colon (:) is hardcoded into the source. While looking through this, I noticed that replies are sent in this format: [$TicketHook: $TicketNumber] Re: $Subject (variables not literal) This would probably be better changed to: Re: [$TicketHook$TicketDivider$TicketNumber] $Subject To prevent problems with clients that strip everything before the first colon. I have been simply removing the : out of the source and changed the TicketHook to "ID#-" Hope this works! :D Paul