The windows installer creates an OTRS folder in your Start program, containing an otrs_start.bat batch file. that batch file fails to run because there is an invalid path for Apache's configuration in the file c:\otrs\apache2\conf\httpd.conf: ServerRoot "C:/Programme/Apache Software Foundation/Apache2.2" Set this instead to "C:/OTRS/Apache2" if you installed OTRS to the default location of c:\OTRS. Similarly, the DocumentRoot folder is incorrectly set to: DocumentRoot "C:/Programme/Apache Software Foundation/Apache2.2/htdocs" Set it instead to: "c:/otrs/Apache2/htdocs" or other location of your choice. Yes, you should use forward slashes in these files, not the backward slashes often used in Windows. BTW all the batch files should have a 'pause' statement at the end to facilitate reading debug messages otherwise the console window shuts before you can find out why it failed. Since OTRS_start.bat will start Cron and mySql even if Apache fails to start, you might want to create an apache_start.bat that contains only the single line needed to start Apache: C:\OTRS\Apache2\bin\httpd.exe -k start cheers Stewart __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com