Hi Alexander In my situation the difference is when on the my queues view compared to the queue it self (both in the menu ticket (top bar)). I log a bug about that as for me it is a bug ... Sometimes I found that a bit annoying when features are developed and proposed but not fully tested ... but I think it should be a part of the open source world :) Peace Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.