Hello, Customer auth, needs to be configured in Config.pm and also in sysconfig via de Moduel FrontEnd::Customer::Auth, there you need to set the authentication mode to LDAP, otherwise it will happen what you describe.

Regards 


2014-01-30 Darshak Modi <darshak.modi@elitecore.com>
Hello,

We are seeing the customers currently added to AD are unable to login into OTRS as they get errors.
Is there a way OTRS sync with AD ?

Also for some users, I get Authentication OK, but no such user.
Can someone help ?

  



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Alvaro Cordero Retana
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Gridshield Monitoreo de Redes e
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