I have been running otrs for about 1 year, could not live without it now.

But we started giving out ticket numbers over the phone as a standard when we verbally open a new ticket. was using the date + system id + checksum + date format. IE 2008072610000272

reading this to a customer usually results in

Tech: ok your ticket number is 200807

Customer: wait wait wait let me get a pen

Tech ok ready, 2008 0726

Customer: What 2008 267?

Tech No that is 200807261000002

Customer What how many zeros...

and on and on.

If I change the ticket # generator to Auto Increment, any issues with changing mid stream?

Thanks

I'm Wojo

Morgan's Foods Inc.

4531 Belmont Ave # A

Youngstown, OH 44505

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