i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we mostly use Telephone Tickets ) have the same Type ( "Problem" ) and go the same Queue. But in OTRS the preselcetion for those Fileds is "-" and you have to Click on "Problem" and the right Queue.

Freundliche Grüße

i. A. Thomas Büchling
Praktikant / IT-Services

Tel +49 (0)561/ 4991 -125
Fax +49 (0)561/ 4991 -93125
thomas_buechling@rudolph-log.de
http://www.rudolph-log.de
http://www.logeon.net
--------------------------------------
Rudolph Logistik Gruppe
--------------------------------------
Rudolph Holding GmbH
Harzweg 10
D 34225 Baunatal

Amtsgericht Kassel HRB 6548
Geschäftsführer: Jürgen Rudolph, Werner Rudolph, Torsten Rudolph, Peter Malkomeß
-------------------------------------
Abonnieren Sie unseren Newsletter RudolphREPORT unter http://www.rudolph-log.de/aktuelles/aktuelles.cfm