Hi,

Thanks all. It will be very helpful if there is a provisioin for deleting the obects

from the database in an enterprise scenario with a large no of users.

For now , i will use the "valid" field to serve my purpose.

Can any one answer my second problem . ( Listed Below )

>Also it will be very helpful if some one can tell me about how
> to restrict the queues ( OR emai id's ) that gets listed in the To field of >the Customer Message interface that is used to create New Ticket.
> ( That is , I don't want to display all the queues OR system emai ids
> in the New Ticket Creation Page because this causes confusion in the
> customer users ).

Thankin you,

Kannan.

Mark Mertel <mmertel@olympus.net> wrote:

After getting OTRS installed on my laptop, I see that all should need to do
is mark the user, queue, whatever to invalid, or invalid-temporarily. So,
don't go mucking around with your database ;>)

kannan v writes:

> Dear All,
>
> I have installed OTRS and slowly getting acquainted with its nice features. Want to know whether there is a provision for deleting users,
> ( both customer and Agent ) , Queue and System Address. If there
> is no interface , kindly guide me about the sql's to run on the DB for the
> removal of the above that will also delete all the dependencies.
>
> Also it will be very helpful if some one can tell me about how
> to restrict the queues ( OR emai id's ) that gets listed in the To field of the Customer Message interface that is used to create New Ticket.
> ( That is , I don't want to display all the queues OR system emai ids
> in the New Ticket Creation Page because this causes confusion in the
> customer users ).
>
> Again, congrats to the developers of OTRS for a really good product .
>
> Thanking you,
>
> Kannan.
>
>
>
>
>
>
>
>
> Yahoo! India Matrimony: Find your partner online.Post your profile.

---
Mark Mertel
mmertel@olympus.net
Phone 206-322-9074
Cell 206-409-2018

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