Hi,<br>
<br>
I know that we can use GenericAgent to execute tasks automaticly on tickets that are opened.<br>
<br>
What i want now is automaticly create some new tickets in OTRS (every day for instance)<br>
<br>
Is this possible to do this with GenericAgent or do i need to add a &quot;GenericCustomer&quot; feature in OTRS ?<br>
<br>
Regards<br>
<br>
Sébastien Prud'homme<br>