Hi Kristofer

You can always activate iPhoneHandle Debug Log and provide us the log information to try to fund out what's the problem

To activate the Debug Log please:

1 Login to OTRS (Web App) with an Admin Permissions User
2 Go to Admin an click on Sysconfig
3 Select iPhone Group
4 Clink on Core::Log
5 Active the iPhone::DebugLog
6 Select a file for iPhone::LogFile

Please try to reproduce the issue and provide us both otrs system log and iphone handle log.

Can you provide us otrs version, iPhoneHandle version and iPhone App version please?

And if you can please file a bug on the bugzilla :) as suggested by Alexander,  we will appreciate it

((enjoy))

Carlos Rodríguez




On Nov 15, 2010, at 2:15 AM, Alexander Halle wrote:

Kristofer Pettijohn wrote :
Update: This happens when I click on a ticket and it says "Reading Ticket Articles", and then it crashes and goes back to the iPhone home screen.
Anyone?
If there is any way to provide debug/log information, I would be happy to.

Hi Kristofer,

you can go to http://bugs.otrs.org to look for this bug or to report this bug if you get no answer on the mailing list.

Regards

Alexander

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