Hello Udo I need to filter the ticket content view in customer working area and not the customer login interface. Thank you in any case for your message. Best regards Alessandra Udo Bretz wrote:
Hello Alessandra,
maybe you are you looking for this: http://doc.otrs.org/2.4/en/html/x944.html
Best regards, Udo
On 29.03.2010 12:57, A.Richetti wrote:
Hi to everybody.
I'm valuating otrs as the appropriate tool for my company.
I've installed it, configured and everything works well. I can create queues, customers, and tickets but now I need to change the default customer interface.
I 'm requested to create a customer interface where the customer of a company could see the list of open tickets but not view the content of them. It's possible to do this kind of operation ? Could you be so kind to give me any hint or suggestion related to. I've read most of the faq but I wasn't able to find a solution, yet. If this is not possible, it would be ok for me to add some graph related to queue usage but this seems to be even more complicated. //Any help would be greatly appreciated. Thank you in advance.
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