Excellent information! Thank you very much! -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Richard Hinkamp - BeSite Sent: Saturday, April 08, 2006 11:01 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Reopening tickets
The only way i could reopen an ticket was forwarding the message to my self and putting the status on "open" but there should be a beter way?
right?
If you set the following config options, you can set the state of a ticket by adding a note: $Self->{'Ticket::Frontend::NoteSetState'} = 1; $Self->{'Ticket::DefaultNextNoteStateType'} = ['new', 'open', 'closed', 'removed']; The second is for specifying which states it can be set to. Regards, Richard _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/