Re: [otrs] wrong link in email notification

Could this be mailclient specific? When I click on the link, the semicolon stays unencoded and the query string is exactly as shown in the mail. I'm using Thunderbird 2.0.0.24 on Mac OS X. frank Michiel Beijen wrote:

If I click on the link you send me the ';' is replaced by %3B which is the URLEncoded value for the semicolon; but actually it should not replace there. I don't know the culprit. What you *CAN* do is to to Admin > Notifications and edit the notification texts including the URLs, here you can change it with a semicolon or ampersand, whatever you like. In OTRS3 we actually 'upgraded' to using the semicolon everywhere because the ampersand actually needs to be encoded to be valid URL; you'd need to write ...Action=AgentTicketZoom&TicketID=123 for it to become a syntactically valid URL, officially, although we never did that before. Semicolons don't need URL Encoding. -- Mike

On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini wrote:

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Hi, there is something strange. I'm using apache 2.2.14 on ubuntu 10.04 with default configuration.

thanks

On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen wrote:

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Ciao Francesco,

...

I'm using OTRS 3.0.5 I have a problem. In the notification email the link are broken

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

If I follow this link I get error.

should be http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4 http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

This works ok

& instead of ; The semicolon is a new way of separating parameters in URLs (see e.g. http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe your webserver is too old?

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