Hi,

What options are there available to handle request by e-mail different for customers that are known users to OTRS and ones that are not?

Like, can non users be denied with a special reply? The mail sent/forwarded to a manual agent? A different queue?

Anyone implemented automatic customer user creator on non-existense?

Kind regards,

Frans Stekelenburg
NetDialog Service Center

NetDialog - nsc@netdialog.eu - +31 30 789 3636 - www.netdialog.eu