25 Sep
2004
25 Sep
'04
9:02 p.m.
Alessandro Ranellucci schrieb:
Is there a way to do a bulk action without locking tickets? I mostly use it for moving spam messages into my "Junk" queue (where a GenericAgent will remove them), and I don't like to have recent spam messages automatically locked in my AgentMailbox view!
You could you set the option 'Move::ForceUnlockAfterMove' to 1 in Config.pm. That way, tickets get unlocked after being moved. Alas, all of them ge always unlocked then... With kind regards from a 10° night in Germany, Robert Kehl