Is there a way to use the Reports/Statistics module to create a report that would show Agent Activity (activity being notes, phone calls, emails), this would work along side a report for "Tickets Closed by Agent" to gauge performance metrics for our agents. Suggestions appreciated! Thanks, -- --------------- Email Signature Nick Bright - VICE PRESIDENT OF TECHNOLOGY P: 888.332.1616 W: valnet.net https://valnet.net F: Facebook https://www.facebook.com/ValnetISP/ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.